Stuck at KYC? Here’s Every Common Issue and How to Fix It Fast

If you’ve ever found yourself blocked from withdrawing your winnings at APALDO because of KYC, you’re not alone. Know Your Customer (KYC) verification is a mandatory security process used by legitimate online casinos, including APALDO, to verify the identity of their users. It’s not just red tape—it’s there to protect your funds, secure your account, and ensure compliance with anti-money laundering laws. But for many players, the KYC step can feel confusing or frustrating—especially when simple mistakes delay the process. In this guide, we’ll break down every common KYC problem APALDO players face, and show you exactly how to fix them so you can get back to playing (and withdrawing) without hassle.

Understanding the KYC Process: What Documents Are Required?

Before we fix issues, let’s understand what APALDO asks for during the KYC process. Here’s a checklist of what you’ll typically need:

• 🆔 Valid government-issued ID (passport, national ID, or driver’s license)
• 📱 Phone number used during registration (must be valid and accessible)
• 💳 E-wallet or bank account details that match your registered name
• 🏠 Proof of address, such as a utility bill or bank statement (dated within the last 3 months)

The process usually takes between 24 to 72 hours, provided that the submitted documents are clear, correct, and complete.

Most Common KYC Issues & How to Fix Them

❌ Name Mismatch: E-Wallet or Bank Name Doesn’t Match Account

What’s the issue?

Your APALDO account is registered under your real name, but your e-wallet or bank account is under a different one. Even minor mismatches—like a missing middle name or typo—can cause verification to fail.

Why it happens:

• Using someone else’s bank or wallet (e.g., spouse or friend)
• Typo during registration
• Different naming conventions (e.g., reversed first and last names)

How to fix it:

• Use only e-wallets or bank accounts that exactly match your registered name.
• Double-check for spelling consistency across all documents.
• If you made a mistake when registering, contact APALDO support to update your account name. You’ll need to submit a valid ID as proof.

Note: APALDO does not allow withdrawals to third-party accounts—even if it’s a family member.

📞 Invalid or Unverified Phone Number

What’s the issue?

Your phone number is either not working, not verified, or doesn’t match what’s on your documents.

Why it happens:

• Registered with someone else’s number
• Wrong format (e.g., local number without international code)
• Switched phone numbers without updating your profile

How to fix it:

• Ensure the number is under your name and capable of receiving SMS or calls.
• Format it correctly (e.g., +63 for Philippines instead of starting with 0).
• If you’ve changed your number, request a phone number update via APALDO support and provide documentation if necessary.

🏦 Bank Account or E-Wallet Not Linked Properly

What’s the issue?

You submitted your account details, but APALDO can’t verify or connect them.

Why it happens:

• Entering the wrong account number or selecting the wrong bank
• Linking unsupported e-wallets
• Bank not providing verification response

How to fix it:

• Double-check your account number and bank name for accuracy.
• Use only supported e-wallets and banking partners (check APALDO’s list).
• Take a screenshot of your wallet or bank app, clearly showing your name and account number, and upload it in the required section.
• If using a bank, ensure it’s verified through APALDO’s system, especially for withdrawals.

📷 Blurry or Incomplete ID Upload

What’s the issue?

You uploaded an ID or document, but it’s blurry, cropped, or missing vital information.

Why it happens:

• Poor lighting during photo capture
• Document not fully visible (edges cut off)
• File too low in resolution

How to fix it:

• Use natural light and avoid shadows.
• Place your ID on a flat surface and ensure all corners are visible.
• Use a camera with at least 8MP or a scanner.
• Make sure the file is clear, high-resolution (800×600 or better), and in JPG/PNG format.
• For selfie verification (if required), hold your ID clearly and ensure your full face is visible—no sunglasses, filters, or masks.

Best Practices to Pass KYC on the First Try

To avoid delays, make sure you follow these best practices before you even submit your KYC:

• Register with your real full name, and make sure it matches your ID and bank/wallet account.
• Use a valid, active mobile number you have access to and keep it updated.
• Never use someone else’s financial details, even if it’s a close family member.
• Upload clear, unedited photos with no glare, filters, or obstructions.

What to Do If You’re Still Stuck: Contacting APALDO Support

If you’ve double-checked everything and you’re still stuck, don’t panic—APALDO’s customer support is available to help.

Here’s how to get the fastest help:

• Use the Live Chat on the website or mobile app

• Contact via official FB or Telegram support accounts

• When reaching out, provide:

  • Your username

  • A clear description of the issue

  • Screenshots of your documents or error messages

• Be polite and patient—most inquiries are resolved within 24 hours.

KYC and Your Safety: Why This Is Worth Doing

KYC is more than a formality—it’s a security guarantee. By verifying your identity, APALDO ensures that:

• Only you can access your funds
• Your account is protected from fraud and identity theft
• The platform complies with local financial regulations

Once you’re verified, you’ll also unlock:

• Higher deposit and withdrawal limits
• Access to VIP tiers and exclusive promotions
• Participation in tournaments and real-money events

Think of KYC as your personal firewall—it keeps the bad guys out and your winnings safe.

Conclusion

Getting stuck at KYC can be frustrating—but it’s also completely avoidable. The vast majority of issues come down to inconsistent or mismatched information, which you can fix by double-checking your details and following the guidelines above. By submitting clear, correct documents and ensuring your account name, phone number, and wallet details match, you’ll breeze through verification and get back to what matters: playing and winning at APALDO. Haven’t completed your KYC verification yet? Click APALDO Login now to get started!